Leads the planning, coordination , prioritization , monitoring and the review of the work results in assigned area; leads the selection, training, motivation, evaluating and development of subordinate personnel and ensures safe work practices, work quality and accuracy, sufficient workforce resources, as well as compliance with applicable rules, policies, regulations and procedures. Leads the development, implementation and management of department goals, objectives, policies in partnership with the Director and ensure the department’s objectives and priorities are coordinated with other departments.
Major Duties & Responsibilities
Provide leadership in utilization of a variety of applications for data collection and validation and the collection and processing of data that is provided to both internal and external sources. Such as the data collected and processed for SMUD’s Energy Settlements and agencies such as WREGIS, CAISO, PG&E and BANC; planning and design of meter reading routes to efficiently obtain meter reads in support of Customer Operations; address customer concerns related Field Metering activities.
Provides leadership of Service Dispatchers in; retrieving and organizing work request notifications including disconnects, reconnects, power quality monitoring from SMUD’s Customer Operations group and other SMUD work groups; the contacting affected customers and schedule Field Metering resources to complete the work; address customer concerns related Field Metering activities; coordinate SMUD trouble shooter activities with Distribution System Operations in support of Field Metering Activities.
Provides leadership of Field Metering customer service activities in: meter reading and meter disconnects and reconnects in support of SMUD’s Customer Operations and in accordance with SMUD’s policies and procedures, rules and regulations and local codes and ordinances; installation and removal of power quality monitoring equipment, configure equipment, upload customer data, analyze results and offer customer feedback when appropriate; transfer data to system engineering or troubleshooter for resolution.
Provides leadership and is responsible for CIP compliance for BES & BCA. Provides leadership in the verification of compliance with SMUD Electric Service Requirements through the review and approval of drawings and granting or denying variances and interaction with contractors, electricians, manufacturers and local inspection authorities. Provides leadership in the documentation of procedures, maintains and updates procedures as necessary.
Responds to complex customer concerns, requests and/or agitated customers referred from supervisors or staff by exhibiting strong customer relations skills and knowledge of SMUD policies on services, rates, rules, and regulations.
Provides leadership in the development and administration of the unit O&M and Capital budget by monitoring budget expenditures in areas of responsibility against plan; participating in identifying and reconciling budget anomalies; monitoring and revising schedules, expenditures and assignments as warranted; reviewing end-of-year budget results; developing area-of-responsibility budget recommendations for the next fiscal year; and participating in the review of preliminary unit budget recommendations and the 3 year Operations Plan.
Provides leadership or assists in the administration of internal/external projects by assisting in identifying project objectives; identifying internal/external project team within area of responsibility; assisting in the development of Request for Proposals where applicable; participating in developing project plans including schedule, cost, key work products, and milestones; monitoring project progress and completion in area of responsibility against plan/contract; monitoring and revising schedules, scope, expenditures and assignments as warranted; reviewing work products; assisting in resolving conflicts and discrepancies; maintaining project records and files; and participating in the overall review of the completed project results and making recommendations for next steps.
Performs related duties as required.
Education: High school diploma or equivalency.
Experience: Seven (7+) or more years of progressively responsible relevant work experience in the transmission and distribution utility field, with five (5) years of relevant work experience in a lead/supervisory role.
Knowledge of an AMI (Advanced Metering Infrastructure) system.
Applicants must be able to perform the essential job functions with or without a reasonable accommodation