Navajo Tribal Utility Authority (NTUA) is seeking qualified applicants for their Network Manager position. The Network Manager's responsibilities include:
Improves staff effectiveness by counseling, training and recommending corrective action for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.
Oversees the supervision of personnel, which includes work allocation, time approval, hiring, training, orientation, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
Develops and oversees measurable performance expectations for Network Performance, Service Delivery, Trouble Resolution, and Customer Service.
Directs, plans, organizes, and manages all activities occurring on the Fiber/Microwave Network, Network Operations Center, and Data Center, to ensure the efficient, effective, secure, and safe operation of the NTUA Network.
Ensures the NTUA Network Operations Center and Data Center are being properly staffed and managed to meet the objectives of NTUA Communication Systems.
Ensures efficient operation of the NTUA Fiber Optic and Microwave Network, including the Network Operations Center (NOC) and Data Center.
Ensures the development of effective Standard Operating Procedures that will continuously improve Network Performance and Customer Service.
Establishes and strives to meet Network Availability and Mean Time to Restore (MTTR) objectives, which meet or exceed Industry Standards and contractual commitments.
Monitors and manages the NTUA Data Center is properly supporting the NTUA Network Operations Center, so the Network Operations Center is able to monitor the Network, promptly identify Network issues, and promptly respond to resolve issues, while keeping NTUA Network Customers informed.
Identifies and escalates issues requiring urgent attention from customers to the appropriate resources for expeditious troubleshooting and resolution.
Develops, implements and communicates goals, objectives, policies and procedures in accordance with strategic plan and applicable laws, regulations, ordinances and regulatory agencies.
Coordinates between Network Operations Center, Fiber Department, Microwave Department, Customers, and Vendors to ensure Customer expectations are being met and to ensure Network Projects are completed on-time and correct.
Achieves financial objectives by preparing and administering annual budget; presenting and justifying budget recommendations to appropriate personnel.
Manages the Network, Data Center and Network Operations Center to ensure the effective, efficient and secure operation of all systems.
Reviews and approves all hardware installations and modifications.
Develops and implements short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
Ensures efficient operation of 24X7 environment to provide for continuous staffing and problem resolution.
Ensures field technicians are properly supervised and ensures coordination between Network Operations Center and field teams to troubleshoot and repair system issues.
Identifies problem area trends and develops solutions.
Manages and ensures the preparation of scheduled and/or ad hoc statistical and narrative reports; performs information gathering and analysis and/or forecasting necessary to ensure Customer Satisfaction, Network Performance, and Company needs.
Ensures all staffing and operational needs are met to maintain availability and efficient operation of the NTUA Fiber/Microwave Network, Network Operations Center, and Data Center.
Performs other duties as assigned.
The ideal candidate will have a minimum of three years of network operations experience accompanied with three years of supervisory experience including; three years of Layer-1 (Fiber Optic or Microwave), Layer-2 (Ethernet), and Layer-3 (Internet) network engineering or operation, network management, or network technical experience.
Bachelor’s Degree or equivalent education and experience.
About Navajo Tribal Utility Authority
Navajo Tribal Utility Authority
Ya’aa’teeh. In 1959, NTUA started out as a small water utility in Shiprock, NM. In decades since, NTUA has grown into the largest multi-utility enterprise owned and operated by an American Indian tribe. NTUA is proud of its history and celebrates its progress. As a not-for-profit enterprise of the Navajo Nation, NTUA provides electric, water, wastewater, natural gas, solar energy, and communications services. We also take deep pride in our work and accept the responsibility of serving the people, and to meet the multi-utility needs of the Navajo Nation. In Navajo, the phrase “Niandeiilnish” means “We work for You”. In keeping with that principle, NTUA works for the People with teamwork and respect. That has been our primary mission since 1959.
The Navajo Tribal Utility Authority (NTUA) was established to address the absence of utilities on the 27,000 square-mile Navajo Nation. Since 1959, NTUA has grown into a self-sustaining, not-for-profit, successful tribally-owned enterprise. NTUA is organized for the operation, maintenance and expansion of services for the Navajo people at a low and reasonable cost. In addition to providing multi-utility ser...vices, other objectives of NTUA are to promote employment opportunities on the Navajo Nation, and to improve the health and welfare of the residents of the Navajo Nation while raising the standard of life.
NTUA abides by the Navajo Preference in Employment Act. www.onlr.navajo-nsn.gov
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